Terms of Service

By downloading or using GoZypp, you enter into a legally binding contract with Sal Technology Pte. Ltd. (the "Company", doing business as "GoZypp"), governed by the Laws of the Republic of Singapore. If you do not agree, you must cease use immediately. Throughout these Terms, "GoZypp," "we," "us," and "our" refer to Sal Technology Pte. Ltd.

2.1 Zero-Knowledge Policy: In accordance with the Personal Data Protection Act 2012 (PDPA), GoZypp operates on a "Privacy-by-Design" principle. We do not collect, use, or disclose "Personal Data" as defined by the PDPA, as we do not require phone numbers, NRIC/FIN, or emails for registration. Our full data practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference and can be accessed at https://www.gozypp.app/policy.html Your acceptance of these Terms constitutes your explicit agreement to our Privacy Policy.

2.2 Authentication & Access: Per Singapore’s security standards, we explicitly do not use NRIC numbers or any personal identifiers for authentication. Access to the network is strictly restricted via a valid Activation/Invitation Code from an active member, and your identity within the app is strictly a self-generated, anonymous username (GoZypp ID).

3.1 Encryption: You acknowledge that GoZypp uses Signal Protocol encryption and SQLCipher.

3.2 User Responsibility: Under Singapore law, you are solely responsible for maintaining the confidentiality of your username (GoZypp ID), Password, and Recovery Code. Since we do not store Recovery Codes, GoZypp cannot assist in recovery. Loss of your Recovery Code results in permanent loss of data.

3.3 "My Vault" Security & Local Disclaimer: The "My Vault" feature allows you to store sensitive credentials, private notes, photos, and videos. You explicitly acknowledge and agree that while this data is hosted within GoZypp’s secure cloud infrastructure solely to facilitate account recovery and secure single-device migration, it is stored in a strictly encrypted state (Ciphertext). The encryption keys are bound solely to your physical device and your personal Recovery Code. The Company maintains zero structural knowledge, zero visibility, and zero technical ability to decrypt, view, or restore the contents within your Vault onto any unauthorized device.

4.1 Contract Formation: Per the Electronic Transactions Act 2010 (ETA), your clicking of "Accept," "Subscribe," or your execution of a subscription payment constitutes a valid electronic contract.

4.2 15-Day Free Trial Conversion: GoZypp provides a one-time, 15-day free trial period to allow users to fully evaluate the network's privacy features without upfront billing. Upon the expiration of the 15-day trial, your trial account will automatically pause and restrict active network access. GoZypp does not automatically charge you or auto-renew into a paid tier.

To continue utilizing the network, you must manually select and purchase a subscription package (30-day, 90-day, or 360-day) through our approved payment channels. If you choose not to subscribe after the trial expires, your encrypted local data will remain subject to the automated server purge rules outlined in our Privacy Policy.

4.3 Service Fees & Packages: After the expiration of the free trial (or upon choosing to skip the trial), access to the GoZypp secure network requires an active paid subscription. We offer three uniform billing packages across our platforms (payable strictly in advance):

30-Day Basic: $19.90 USD

90-Day Shield: $46.90 USD

360-Day Fortress: $89.90 USD

4.4 Dual-Channel Payment Routing: Subscriptions may be procured via two independent transaction channels:

4.4.1 In-App Purchases: Transactions processed natively inside our mobile applications are entirely managed, billed, and collected by Apple Inc. (App Store) or Google LLC (Google Play Store) respectively.

4.4.2 Direct External Purchases: Transactions processed via our official website portals are managed directly by Sal Technology Pte. Ltd. using secure, PCI-compliant third-party credit card processors, corporate invoice routing, or designated cryptographic pathways.

4.5 Price Adjustments: The Company reserves the right to modify the service fees and subscription packages specified in Section 4.3 at any time to reflect software updates, infrastructure costs, or changes in economic conditions. Any price changes will be notified to users at least thirty (30) days in advance via in-app notification or the official web portal. Price adjustments will not affect currently active, fully-paid subscription periods and will only apply to subsequent renewals.

5.1 In-App Purchase Refunds: For any subscription purchased natively through an Apple or Google In-App Purchase, Sal Technology does not possess the technical or financial authority to issue refunds directly. You must submit your request directly through your respective Apple App Store or Google Play account portal. All such requests are governed strictly by Apple and Google's respective corporate refund criteria.

5.2 Direct Web Purchase Refunds & Eligible Conditions: For subscriptions processed directly through our official website portal, a strict No-Refund Policy applies to the maximum extent permitted by the Singapore Consumer Protection (Fair Trading) Act. All web-gate transactions are final once the 15-day free trial converts into a paid tier.

However, a user may request a full or partial refund strictly and exclusively under the following limited conditions:

5.2.1 Technical Non-Delivery: If a valid paid subscription is successfully processed via the web portal, but the corresponding GoZypp account fails to activate or grant network access due to a backend system failure, and our technical support team cannot resolve or manually activate the service within seventy-two (72) hours of a formal support ticket submission.

5.2.2 Double Billing: If a technical error within our third-party payment gateway results in the user being charged multiple times for the same single subscription tier within the same billing cycle.

5.2.3 Explicit Exclusions (Non-Refundable Circumstances): For the avoidance of doubt, no refunds, credits, or adjustments will be approved under any circumstances for:

The expiration or automatic conversion of the 15-day free trial where the user neglected to cancel before the billing date.

The user's loss of access credentials, custom username (GoZypp ID), security PINs, or local Recovery Codes.

Physical hardware failure, theft of the device, or incompatibility with the user’s operating system.

Voluntary account deletion or non-use of the active subscription period by the user.

5.3 Administrative Deductions: No refunds or credits will be issued under any circumstances for partial subscription periods, unused accounts, or if access credentials (username (GoZypp ID) (GoZypp ID)/Recovery Codes) are lost due to user negligence, as GoZypp maintains a zero-knowledge technical barrier preventing backend credential recovery.

5.4 Policy Violations: No refunds will be issued if your account is terminated due to a violation of our Acceptable Use Policy (e.g., illegal activity).

5.5 Statutory Rights: This policy does not affect any statutory rights you may have under Singapore law regarding defective digital services, though you acknowledge that the loss of an access Recovery Code by the user does not constitute a service defect.

5.6 Refund Claim Procedure & Timeframes: To submit a valid refund request under the eligible conditions specified in Section 5.2, the user must strictly follow the administrative procedure outlined below. Failure to comply with these requirements will result in the automatic forfeiture of any refund eligibility:

5.6.1 Submission Window: The refund claim must be submitted via email within seven (7) calendar days from the date of the technical failure or double-billing incident. Requests received after this 7-day window will not be reviewed.

5.6.2 Official Channel: All claims must be sent directly to our designated billing support email at admin@saltechnologysg.com / admin@gozypp.app. Claims made through social media, app reviews, third-party messaging groups, or unverified channels will not be recognized as valid notification.

5.6.3 Required Documentation: The email submission must explicitly include:

The registered GoZypp ID (username) (No passwords or recovery codes should ever be shared).

The official Transaction Receipt / Invoice Number issued by our payment gateway.

A clear, chronological description of the technical error, accompanied by screenshots or system error logs if available.

5.6.4 Review and Processing Period: Upon receipt of a complete claim, Sal Technology’s financial and engineering departments will investigate the server logs within fourteen (14) business days. If verified and approved, the refund will be processed back to the original payment method. The user acknowledges that banking institutions or cryptographic settlement networks may take additional processing days to credit the funds.

6.1 Multi-Platform Service Model: GoZypp is a multi-platform secure communication service provided by Sal Technology Pte. Ltd. Access to the GoZypp network is managed through our centralized administrative portal. Users acknowledge that the GoZypp mobile applications available on the Apple App Store and Google Play Store are access points for an existing service.

6.2 Account Activation & Billing: In accordance with platform policies for multi-platform services, account activation and subscription billing are handled externally via the Sal Technology secure web portal or direct corporate invoicing.

6.3 No In-App Steering: To ensure compliance with global distribution guidelines, the mobile applications do not provide direct links to external payment pages. Users are responsible for managing their billing through the official Sal Technology website.

6.4 Third-Party Distribution: Users acknowledge that while the software is distributed via the Apple App Store and Google Play Store, these third-party stores are not responsible for the encryption protocols, data sovereignty, or the "Zero-Knowledge" architecture of the GoZypp network.

An account is deemed dormant if there has been no login activity for more than 360 consecutive days AND there is no remaining active subscription period. GoZypp reserves the right to permanently terminate dormant accounts and delete all associated data to maintain system security and integrity. Once deleted, data is non-recoverable under any circumstances.

The service is provided on an 'as-is' and 'as-available' basis. GoZypp does not guarantee compatibility with all hardware models or operating system versions.

8.1 Operating System Modifications (Jailbreaking / Rooting): GoZypp requires pristine hardware-level security settings to operate its encryption mechanics. The service is strictly not supported on devices where the native operating system has been modified, bypassed, or compromised, including but not limited to "jailbroken" iOS devices or "rooted" Android devices. Running GoZypp on such modified hardware voids all security assurances. The Company expressly disclaims any liability for data loss, encryption failure, or unauthorized third-party access occurring on modified or compromised operating systems.

You agree to indemnify and hold GoZypp harmless from any claims, damages, or expenses arising out of your use of the service in violation of these Terms or any applicable laws.

Your GoZypp account and username (GoZypp ID) are personal to you and remain the property of GoZypp. You are granted a limited license to use the username (GoZypp ID) for the duration of your active subscription. You are strictly prohibited from selling, leasing, or transferring your username (GoZypp ID) or account to any third party. Any such attempt will result in immediate termination without refund.

You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or sanctioned by the Singaporean government, and (ii) you are not listed on any government list of prohibited or restricted parties. You agree not to use GoZypp in violation of any export laws or regulations.

To maintain maximum security standards, GoZypp may require mandatory software updates. Failure to update may result in loss of service access.

13.1 Singapore Online Safety Act: You agree not to use GoZypp to disseminate "egregious content" including materials advocating self-harm, physical violence, terrorism, or racial/religious disharmony.

13.2 Law Enforcement: While GoZypp is end-to-end encrypted, you agree to comply with the Cybersecurity Act and other relevant Singapore statutes. We do not provide backdoors, but we do not condone illegal activities.

We reserve the right to suspend accounts or terminate username (GoZypp ID) upon receiving valid legal directions from Singapore authorities (e.g., under the Office of Content Harm Prevention / OCHA) if the service is found to be used for prohibited or illegal activities.

14.1 Centralized Portal Suspension: While the Company cannot access or read the content of your communications due to our Zero-Knowledge architecture, you acknowledge that we maintain the administrative capability to terminate network routing and suspend access credentials from our centralized administration portal. Upon receiving a valid, legal directive from Singapore authorities under the Online Criminal Harms Act (OCHA) or similar counter-terrorism and anti-cybercrime frameworks, the Company will comply with such orders immediately by restricting network access for the specified username (GoZypp ID). The Company shall not be held liable for any loss of business, data access disruption, or consequential damages resulting from our compliance with valid Singapore legal orders.

No Financial Advice: GoZypp is a communication platform only. We do not provide financial, legal, or investment advice. We are not responsible for the accuracy, legality, or outcome of any documents, communications, or transactions shared between users.

15.1 Encrypted Conduit Status: You explicitly acknowledge that GoZypp operates solely as a passive, encrypted communication conduit. Sal Technology Pte. Ltd. does not review, vet, or endorse any contracts, corporate invoices, cryptographic agreements, or transactional documentation exchanged within the service. Any business dealings, joint ventures, or financial transactions executed or coordinated through GoZypp are conducted entirely at your own risk, and the Company disclaims all liability for commercial losses or legal disputes arising therefrom.

To the maximum extent permitted by Singapore law, GoZypp shall not be liable for any indirect, incidental, or consequential damages arising from:

Loss of Recovery Codes, access PINs or hardware device theft..

Unauthorized physical data exposure resulting from user negligence (e.g., shoulder-surfing or third parties viewing unblurred screens).

Hardware failure or data destruction processes executed locally by the app.

While we strive for 24/7 uptime, GoZypp does not guarantee uninterrupted service. We shall not be liable for any failure or delay in service caused by factors beyond our control, including but not limited to: ISP outages, government-mandated internet shutdowns, cyber-attacks on infrastructure, or global telecommunication failures.

Age Requirement: You must be at least 18 years of age to use GoZypp. By using the service, you represent and warrant that you are of legal age to form a binding contract.

Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration in Singapore, administered by the Singapore International Arbitration Centre (SIAC). The seat of arbitration shall be Singapore. The language of the arbitration shall be English.

These terms are governed by the Laws of Singapore. Any disputes arising shall be subject to the exclusive jurisdiction of the Courts of the Republic of Singapore.

These Terms are written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

GoZypp, the GoZypp logo, and all related names, logos, product and service names, designs, and slogans are the trademarks of GoZypp, Sal Technology, or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this service are the trademarks of their respective owners. You are granted a limited, non-exclusive license to use the app for personal, non-commercial purposes only.

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the sole and entire agreement between you and Sal Technology Pte. Ltd. regarding the service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the service.

All legal notices, requests, demands, and other communications regarding these Terms or the GoZypp service should be directed to our official corporate legal address at: